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Posted by: Justin C on 2010-01-11, 10:59:42
I Need replacement for lost or damaged Game CD or Manual Question I Need replacement for lost or damaged Game CD or Manual. Answer Please contact Ubisoft Technical Support before sending your product to us. In many cases, a replacement is not the best solution. Our support representatives will help you determine if a replacement is necessary or available. You will need to first acquire an RMA (Return Materials Authorization) number to process your return or replacement. Without an RMA number from a support representative, your replacement request will not be processed. Please click here or call (919) 460-9778 to contact a support representative. If we determine a return or replacement is necessary: Within the 90-day warranty period: Please return the product (media only) along with a copy of the original sales receipt, showing the date of purchase, a brief description of the difficulty you are experiencing including your name, address (No PO Boxes), RMA number and phone number to the address below. If the product was damaged through misuse or accident (cracks, scratches), or if you do not have a dated sales receipt, then this 90-day warranty is rendered void and you will need to follow the instructions for returns after the 90-day warranty period. After the 90-day warranty period: Please return the product (media only) along with a check or money order for the amount corresponding to your product (see replacement fees below) made payable to Ubisoft, a brief description of the difficulty you are experiencing including your name, address (No PO Boxes), RMA number and phone number to the address below. Replacement Fees Important! Be sure to read the above policy before sending anything to Ubisoft Technical Support! Xbox 360, PlayStation 3, Wii game replacements$15 ea. PC, MAC, Playstation 2, Xbox, Gamecube, PSP, DS$10 ea. Replacements for older consoles and handhelds$10 ea. All manuals or reference cards$5 ea. CD Keys$5 ea. Warranty Address and Contact Information Phone: (919) 460-9778 Hours: 9am – 9pm (EST), M-F Address: Ubisoft Replacements 2000 Centre Green Way, Ste 300 Cary, NC 27513 USA Please use a traceable delivery method when sending products to Ubisoft. |
